These Terms & Conditions govern the use of the website https://dundeeroofers.co.uk and the provision of roofing services by Khatana Roofers (“we”, “us”, or “our”).
By accessing our website, requesting a quote, or instructing us to carry out work, you agree to these Terms & Conditions.
1. Company Details
Business name: Khatana Roofers
Address: 100C Balunie Ave, Dundee, DD4 8SU, United Kingdom
Email: quote@dundeeroofers.co.uk
Website: https://dundeeroofers.co.uk
2. Services
We provide roofing services including (but not limited to):
- Flat roofing
- Roof repairs
- Roof installations
- Roof inspections
- Residential and commercial roofing services
All services are provided within Dundee and surrounding areas unless otherwise agreed.
3. Quotations & Pricing
- All quotations are free unless stated otherwise
- Quotes are based on the information available at the time of inspection
- Prices may change if additional work is required due to unforeseen issues (e.g. hidden damage)
- Any additional costs will be discussed and agreed with you before work continues
Quotes are valid for a limited period (normally 30 days) unless otherwise stated.
4. Booking & Acceptance
A contract is formed when:
- You accept our quotation (verbally or in writing), and
- We confirm the booking of your roofing work
We reserve the right to refuse work at our discretion.
5. Payments
- Payment terms will be agreed before work begins
- Payment may be required upon completion unless otherwise stated in writing
- Late payments may result in recovery action
We reserve the right to withhold guarantees or certificates until full payment is received.
6. Cancellations
Customer cancellations:
- You must notify us as soon as possible if you wish to cancel or reschedule
- Cancellations made after work has commenced may be charged for work completed and materials ordered
Our right to cancel:
We may cancel or reschedule work due to:
- Adverse weather conditions
- Health & safety concerns
- Circumstances beyond our control
7. Access & Safety
You are responsible for:
- Providing safe and reasonable access to the property
- Ensuring the work area is clear
We reserve the right to stop work if conditions are unsafe.
8. Guarantees & Workmanship
- Any guarantees offered will be clearly stated in writing
- Guarantees do not cover damage caused by third parties, severe weather, lack of maintenance, or misuse
- Repairs to existing roofs cannot guarantee the condition of surrounding or older materials
Your statutory rights under the Consumer Rights Act 2015 are not affected.
9. Customer Responsibilities
You agree to:
- Provide accurate information about the property
- Inform us of known issues or restrictions
- Obtain any necessary permissions or approvals (e.g. landlord consent)
10. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for indirect or consequential losses
- Our liability is limited to the value of the work carried out
Nothing in these terms excludes liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
11. Website Use
You agree not to:
- Misuse our website
- Attempt unauthorised access
- Copy or reuse website content without permission
All website content is owned by or licensed to Khatana Roofers.
12. Privacy & Data Protection
We process personal data in accordance with our Privacy Policy and UK GDPR.
By using our website or services, you consent to such processing.
13. External Links
Our website may contain links to third-party websites. We are not responsible for their content or practices.
14. Complaints
If you have a complaint, please contact us at quote@dundeeroofers.co.uk.
We aim to resolve issues promptly and fairly.
15. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Changes to These Terms
We may update these Terms & Conditions at any time. Any changes will be posted on this page.