Khatana Roofers (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website https://dundeeroofers.co.uk, contact us, or use our services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Business name: Khatana Roofers
Address: 100C Balunie Ave, Dundee, DD4 8SU, United Kingdom
Email: quote@dundeeroofers.co.uk
Website: https://dundeeroofers.co.uk
For data protection purposes, Khatana Roofers is the data controller of your personal data.
2. Personal Data We Collect
We may collect and process the following personal data:
a) Information you provide to us
- Name
- Email address
- Phone number
- Property address
- Details about your roofing enquiry or project
This data is collected when you:
- Fill in a contact or quote form
- Email or phone us
- Request a site visit or estimate
b) Automatically collected data
When you use our website, we may collect:
- IP address
- Browser type and version
- Pages visited
- Time and date of visits
- Referring website
This data is collected through Google Analytics and cookies.
3. How We Use Your Data
We use your personal data to:
- Respond to enquiries and provide roofing quotations
- Deliver roofing services (repairs, installations, inspections, etc.)
- Communicate with you regarding your project
- Improve our website and services
- Send marketing emails (only where consent has been given)
- Comply with legal and regulatory obligations
4. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Consent – when you submit forms or opt in to email marketing
- Contract – to provide roofing services you request
- Legitimate interests – to operate and improve our business
- Legal obligation – where required by law
5. Cookies & Analytics
Our website uses cookies to improve user experience and analyse website traffic.
Cookies we use include:
- Essential cookies (required for website functionality)
- Analytics cookies (Google Analytics)
- Marketing cookies (where applicable)
You can manage or disable cookies through your browser settings. For more details, please see our Cookie Policy.
6. Email Marketing
If you opt in, we may send you:
- Service updates
- Offers or promotions related to roofing services
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at quote@dundeeroofers.co.uk.
7. Data Sharing
We do not sell your personal data.
We may share data with trusted third parties only where necessary, including:
- Website analytics providers (e.g. Google)
- Email marketing platforms
- IT and website hosting providers
All third parties are required to process your data securely and lawfully.
8. Data Retention
We retain personal data only for as long as necessary:
- Enquiry data: up to 12 months
- Customer project records: up to 6 years (for legal and tax purposes)
- Marketing data: until consent is withdrawn
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing
- Restrict processing
- Withdraw consent at any time
To exercise your rights, contact us at quote@dundeeroofers.co.uk.
10. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
11. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
12. Complaints
If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.